22 April 2013Bucharest
Bucharest - 22 April 2013: INTRAROM, the IT&C Romanian leader announces its awarding of "Best Technology Solution Provider" for the Contact Centers industry together with Genesys, its partner.
INTRAROM and Genesys received "Best Technology Solution Provider" award within the "Contact Center Awards Gala" that took place Friday 19th of April at the JW Marriott Hotel Bucharest.
The award ceremony was part of a larger event (18-19 April) - "Customer Care Conference" - which is the most important event in the Eastern Europe and the only one that takes place annually in Romania addressing Customer Care industry.
This award recognizes the state-of-the-art solutions proposed by INTRAROM and Genesys partners reflecting successful long-term collaboration and the mutual growth potential of the two partners in the field of the provision of Contact Center solutions in Romania.
25-28 Feb. 2013Barcelona
"INTRAROM, with almost 20 years of experience and commitment to the Romanian market, has been eagerly focused on seizing opportunities in the Contact Center area and rapidly expanding the business in this sector by establishing a strong local team of experts. Competences around Genesys CTI are being constantly enlarged towards Recording and Quality Management, Reporting, CRM Integration, Speech Technologies, IVR Systems and much more," said Dan Russ, Telecom Director at INTRAROM.
"We are excited that we have received this award together with our partner, INTRAROM. Genesys, the world's leading provider of customer service and contact center software and servicess has uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. We connect customers over the right channels to the right people, empowered with the right context to deliver personalized service. Real-time insight into the business ensures that the companies have the right customer-facing resources to create customer service strategies that cut costs and build customer loyalty", said Apostolos Kemos, Sales Director Genesys.
Intrarom, subsidiary of Intracom Telecom participates in Mobile World Congress on 25-28 February 2013 that will be held to Fira Gran Via,Barcelona, Spain. The event is organized by GSM Association and Intrarom participates within INTRACOM TELECOM stand No. 6E80, Hall6. www.mobileworldcongress.com
23 Jan. 2013Bucharest
Intracom Telecom, the global Telecommunications systems vendor, announced its awarding of Genesys’ “Best SEE Partner” for the wider region of South East Europe, at the Genesys G-Force customer and partner conference in Barcelona, Spain...